Anheuser-Busch SR. SPEC., BSC – CCI, DRAFTLINE STL in St. Louis, Missouri
SR. SPEC., BSC – CCI, DRAFTLINE STL-21000288
Job Function : Customer Service
Primary Location : United States-Missouri-St. Louis-A-B Business Service Center
Schedule : Full-time
Job Type : Permanent
Posting Date : Jan 11, 2021
Responsible for communicating with customers via multiple social networking channels (e.g. Facebook, Twitter, and Instagram) for Budweiser, Bud Light, and other national brands
Build relationships and drive customer satisfaction and loyalty by delivering excellent customer connections
Ultimately responsible for each customer's overall experience and their lasting impression of ABInbev
Escalate contacts to internal and external partners as necessary
Coordinate shipment of merchandise/prizes in conjunction with third parties to drive brand loyalty
Collaborate with digital reporting teams in order to provide qualitative analysis of 1:1 interactions with consumers
Solicit approved responses as needed
Use judgment to escalate and alert reporting team and management of emerging trends and topics
Responsible for understanding ABI's complete portfolio, including respective brand positioning, marketing strategies and internal/external relationships
Bachelor's degree in Marketing, Communications, or equivalent business experience managing social media
Current working knowledge of marketing programs, communications, promotions and all brand related marketing activity
Working knowledge of Microsoft Office Suite applications
Highly organized with ability to manage priorities and coordinate multiple projects simultaneously
Strong communication, project management, administrative, and interpersonal skills
Must adapt easily to change in a dynamic work environment with an emphasis on customer satisfaction
Willingness and ability to work varied hours (nights and weekends)
Willingness to relocate for future opportunities
Beer/alcohol industry knowledge
For more than 165 years, Anheuser-Busch has been woven into the cultural fabric of the United States, carrying on a legacy of brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. Today, we own and operate 23 breweries, 20 distributorships and 22 agricultural and packaging facilities, and have more than 18,000 colleagues across the United States. We are home to several of America’s most recognizable beer brands, including Budweiser, Bud Light, Michelob Ultra and Stella Artois, as well as a number of regional brands that provide beer drinkers with a choice of the best-tasting craft beers in the industry.
From responsible drinking programs and emergency drinking water donations to industry-leading sustainability efforts, we are guided by our unwavering commitment to supporting the communities we call home.
We are a company that believes our people are our greatest asset. We believe in the spirit of ownership because our employees take results personally and want to build something great together. We value talented employees who aren’t afraid to be bold, resourceful, and committed. At Anheuser-Busch, it’s not about what you studied or where you worked, it’s about what you can do. If you see yourself working for a company that allows you to excel at the pace of your talent, then a career at Anheuser-Busch may be for you
As America’s leading brewer, Anheuser-Busch is committed to finding innovative ways to continually improve. It's this kind of thinking that creates a unique work environment by rewarding talent, celebrating diversity and encouraging forward thinking. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.
For more information, visit www.anheuserbusch.com at http://www.anheuserbusch.com/ or follow Anheuser-Busch on LinkedIn at https://www.linkedin.com/company/anheuser-busch/ , Twitter at https://twitter.com/AnheuserBusch , Facebook at https://www.facebook.com/AnheuserBusch/ and Instagram at https://www.instagram.com/anheuserbusch/
As the leading global brewer, Anheuser-Busch InBev is committed to finding innovative ways to continually improve. It's this kind of thinking that creates a unique work environment by rewarding talent, celebrating diversity and encouraging forward thinking. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.
Req ID: 21000288